Shipping Policy
Last updated: August 1, 2026
This Shipping Policy explains how orders placed on pearl-asheville.com are processed, shipped and delivered. Orders are fulfilled by MD LDA LLC ("Pearl Asheville", "we", "us").
Where We Ship
We ship to addresses in the United States only. We do not ship internationally at this time. If your address falls outside our delivery area, checkout will not be able to offer you a shipping method.
Shipping Cost
Shipping is free on every order. There is no minimum order value and no shipping surcharge at checkout. The price you see in your cart is the price you pay, apart from any sales tax calculated for your delivery address.
Carrier and Tracking
Orders are shipped with UPS. As soon as your parcel is handed over we send you a shipping confirmation email with a tracking number. You can also follow your parcel from the Track Your Order page on this website.
Tracking can take up to 48 hours to show its first scan after you receive that email. That is normal and does not mean anything is wrong with your order.
Order Processing
Orders are processed on business days, Monday through Friday, excluding U.S. public holidays. An order placed on a weekend or a holiday enters processing on the next business day. Once an order enters processing we can no longer change the shipping address, so please check it carefully at checkout.
Delivery Times and Your Right to Cancel a Delayed Order
We ship every order within 30 days of purchase at the latest. If we cannot meet that deadline, or cannot meet a shorter shipping timeframe that we stated to you when you ordered, we will email you before the deadline passes, tell you the new expected date, and offer you the choice between waiting and cancelling for a full and prompt refund.
This is your right under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, and we apply it without argument.
If you would like an expected delivery date for a specific item before you order, email support@pearl-asheville.com and we will tell you what we can commit to for that item.
Split Shipments
An order with several items may arrive in more than one parcel, and the parcels may arrive on different days. You are never charged extra for this, and each parcel has its own tracking number.
Incorrect Addresses and Failed Deliveries
Please make sure your shipping address is complete and correct. If a parcel comes back to us because the address was wrong or incomplete, or because it went unclaimed, we will contact you. We can reship it once you confirm a corrected address, or refund the item price. We cannot cover the cost of a second shipment caused by an incorrect address.
Lost, Delayed or Damaged Parcels
If tracking has not moved for 7 business days, or the carrier marks a parcel as delivered that you have not received, email us with your order number. We will open an investigation with the carrier and, where a parcel is confirmed lost, send a replacement or issue a full refund, whichever you prefer.
If your parcel arrives damaged, keep the packaging and email us photos within 30 days of delivery. See our Refund & Return Policy.
Sales Tax
Sales tax is calculated at checkout based on your delivery address and the applicable state and local rates. The amount is shown to you before you confirm payment.
Questions
Email support@pearl-asheville.com.
Business Information
MD LDA LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@pearl-asheville.com
Website: pearl-asheville.com
Customer care hours: Monday to Sunday, 9:00 a.m. to 6:00 p.m. Eastern Time
Response time: we reply to every email within 24–48 hours
