Refund & Return Policy
Last updated: August 1, 2026
We want you to be happy with your Pearl Asheville bag. If it is not right for you, you may return it under the terms below. This policy applies to purchases made on pearl-asheville.com, which is operated by MD LDA LLC ("Pearl Asheville", "we", "us").
30-Day Return Window
You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted, except where the law of your state requires a longer period.
This 30-day window is the return period behind the "30-day money-back guarantee" shown elsewhere on this website. If any other statement on this site appears to offer a longer or unlimited return period, the 30-day period set out in this policy is the one that applies.
Condition of Returned Items
To be eligible for a refund, an item must be:
- unused, unwashed, and free of odors, stains, pet hair and signs of wear;
- in its original condition, with any tags still attached;
- returned in its original packaging, or in packaging that protects it just as well.
Items that come back damaged because they were used, altered or poorly packed may be refused, or refunded in part to reflect the loss in value. We will always email you and explain before we do that.
How to Start a Return
Please do not ship anything back before contacting us. Our registered business address in Sheridan, Wyoming is an administrative address and does not receive returns. Parcels sent there without a return authorization may be refused or lost, and we cannot refund an item we never receive.
- Email support@pearl-asheville.com within 30 days of delivery. Include your order number, the item you want to return, and the reason.
- We reply within 24–48 hours with a return authorization and the correct return address for that item.
- Ship the item back using a trackable service and send us the tracking number.
Who Pays for Return Shipping
- We pay when an item arrives damaged or defective, or is not the item you ordered. We cover the return, and you choose between a replacement and a full refund, including any shipping you paid.
- You pay when you are returning an item because you changed your mind, it did not suit you, or you ordered the wrong one. Return shipping costs are not refundable in those cases.
We recommend a trackable and, where appropriate, insured service. Until a return reaches us it remains your responsibility, and without proof of delivery we cannot refund a return that is lost in transit.
Refunds
Once your return arrives, we inspect it and email you the outcome. If it is approved, we issue the refund within 10 business days of receiving the item, to your original payment method. Your bank or card issuer may take a further 5–10 business days to post the credit to your statement, which is outside our control.
If more than 15 business days have passed since we confirmed your refund and you still do not see it, email support@pearl-asheville.com and we will chase it with our payment processor.
Exchanges
To exchange an item, follow the return steps above and tell us what you would like instead. The fastest route is usually to return the original item for a refund and place a new order, so the piece you want is not sold out while your return is in transit.
Damaged, Defective or Incorrect Items
Please check your order when it arrives. If anything is damaged, faulty or wrong, email us within 30 days of delivery with your order number and photos of the item and its packaging. We will make it right at our cost.
Items That Cannot Be Returned
- Gift cards.
- Items made or personalized to your specification.
- Items returned outside the 30-day window.
- Items sent back without a return authorization from our support team.
Order Cancellations
If you need to cancel, email us as soon as you can. We can cancel an order for a full refund at any point before it is handed to the carrier. Once it has shipped, please use the return process above.
Your Statutory Rights
Nothing in this policy limits any right you have under applicable federal or state consumer protection law. Some states give you rights in addition to those described here, and those rights continue to apply.
Questions
Email support@pearl-asheville.com and we will walk you through it.
Business Information
MD LDA LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@pearl-asheville.com
Website: pearl-asheville.com
Customer care hours: Monday to Sunday, 9:00 a.m. to 6:00 p.m. Eastern Time
Response time: we reply to every email within 24–48 hours
